Type of Publication: Article in Collected Edition

Customer-related antecedent conditions for an effective interactive value creation of customer solutions: conceptual and exploratory analysis

Author(s):

Schmitz, G.; Modlich, S.

Editor:

Stauss, B.; Brown, S. W.; Edvardsson, B.; Johnston, R.

Title of Anthology:

QUIS 11: Moving Forward with Service Quality

pages:

581-590

Publisher:

Print Services, Volkswagen AG

Location(s):

Wolfsburg

Publication Date:

2009

Citation:

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